PinkSCAN is Pink Elephant’s ITSM Maturity Assessment & Benchmarking Service. You can measure as few or as many processes as deemed fit for purpose. PinkSCAN an independent, objective assessment of ITSM Process maturity, as compared to ITIL Best Practices. Measurement is indispensable to good management, especially in today’s competitive environment, and more than ever, IT needs to deliver efficient and cost effective services to the business. Whether the driver is internal service improvement, achieving a quality standard, or meeting compliance regulations, having a benchmark of current state is essential for any improvement programme. This baseline is the point from which future improvements and progress can be measured. The standard PinkSCAN maturity assessment service provides a baseline of the maturity of ITSM processes and, allows informed decisions to be made to drive continual service improvement.