The core idea of Lean IT is to maximize customer value while minimizing waste. Simply, lean IT means creating more value for customers with fewer resources. A lean IT organization understands customer value and focuses its key processes to continuously increase it. The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste.
To accomplish this, lean thinking changes the focus of management from optimizing separate technologies, assets, and vertical departments to optimizing the flow of products and services through entire value streams that flow horizontally across technologies, assets, and departments to customers.
Many IT departments recognize their role when it comes to supporting innovation and sustainable growth in their business. At the same time, IT departments are increasingly asked to do more with less. Service and customer satisfaction needs to improve while budgets are being squeezed. This is why so many IT departments are looking for methods to support their need to reduce complexity and waste within their processes and to accelerate the time-to-market. In its essence, Lean is about the maximization of customer value and the minimization of waste. In addition, Lean focuses on the continuous improvement of the processes that support both of these goals. Simply put, Lean is about creating more value with fewer resources.