Pink Smart Kits

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Pink Smart Kits 2018-07-10T11:49:49+00:00

Why Reinvent The Wheel? Pink Has Done The Thinking For You!

Welcome to Smart Kits, Pink Elephant’s newest approach to sharing expert guidance – helping to translate knowledge into results. Each Smart Kit contains valuable resources to start, improve or optimise your IT and business projects and are designed to provide you with specific guidance. To get started, look below at all the different smart kits and documents that are provided with every smart kit. As an introduction you can access the “Getting started with ITSM” for FREE. Once you purchase a Smart Kit through our website, you’ll be able to access its content through your online account.

See the video for more information and if you have any questions, please contact us!

Getting Started With ITSM

Learn how to ‘eat the elephant one bite at a time’! Implementing best practices can be a daunting task. You need to get it right from the beginning. This kit helps you determine where to start and how to adopt a fit-for-purpose approach.

Pricing: FREE!

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Read Me First
Getting Started – Getting Started With ITSM

General Guidance
A Checklist For ITSM Programme Success – Top 10 Considerations: A thought leadership white paper that provides a summary of key considerations to ensure successful ITSM programme outcomes.

Programme Charter: Programme charter template for ITSM roadmap planning.

Implementing ITIL®: A presentation about making an ITIL implementation real.

Planning For & Assessing An ITSM Programme: A health check for ITSM programme success.

Process Implementation Strategy: Key considerations for an implementation project.

Benefits Of ITIL: Contains example ROI and other information that can be used to help sell the idea of ITIL and its benefits (a white paper).

Selling ITIL: Guidance about preparing and building a case to gain internal commitment to promote ITIL.

Art Of Building A Successful ITSM Process Design Team: Guidance on the importance of having stakeholders involved with process design to establish ownership,buy-in and adoption.

Developing A Quality Driven Measurement Framework: A white paper describing an approach for how IT can measure performance through metrics that are designed to facilitate decision-making,and improve performance and accountability.

Employee Compliance: Encouraging and assuring employee compliance with process and control policies. (Audio and visual)

How To Conduct An ITSM Process Assessment: A step-by-step description of the procedure for assessing ITSM process maturity and integration.

ITIL Key Performance Indicators: Explains the importance of measurements and metrics (a presentation).

Process Ownership The Key To Process Success: Process owner roles and mapping them to performers.

Attitude,Behaviour,Culture & ITSM: ITSM projects most often fail because the required organisational and behavioural changes were not accomplished. This thought leadership white paper briefly describes the reasons that attitude, behaviour and culture (ABC) must be addressed when establishing an ITSM practice.

How To Prepare For Organisational Change

Many companies forget to address the people side of change and hear a loud collective groan every time a ‘change’ is introduced. Organisational Change Management is required to effectively support a transformation within your organisation. This kit provides direction for how to successfully adopt new business processes.

Pricing: USD 495 | MYR 1,995 | SGD 695

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Read Me First
Getting Started – Prepare For Organisational Change

General Guidance
Organisational Change Plan: Organisational Change Plan template for ITSM roadmap planning.

Training Plan: Training Plan template for ITSM roadmap planning.

5 Tips For Cementing Organisational Change: Presentation providing five valuable tips for ensuring your organizational change efforts ‘stick’ and remain successful.

Assessing Change Readiness: 1. Participant Survey: Used to obtain stakeholder perceptions of the organisation regarding change programmes / projects of a similar size and scope using 22 factors across strategic, programme, project and operational risk categories.

Assessing Change Readiness: 2. Results Spreadsheet: Captures the results of the participant surveys so they can be visualised and analysed.

Assessing Change Readiness: 3. Risk Log: Provides a way for programme leaders to document the real and compelling risks identified through the survey and facilitate the communication, prioritisation, management and monitoring of the risks.

Assessing Change Readiness: 4. Administration Guide: Guidance for administering the participant survey, processing the survey results and using the risk log.

Communicating Change – 5 Tips For IT Leaders: A white paper providing five useful tips that IT leaders can use to plan and manage change in a way that is balanced,credible,engaging,and ultimately leads to a shared commitment to the change.

Cultural Change – The Kotter Approach: Dr. Kotter’s recommended approach to conducting organisational culture change. (Audio,13 min.)

Resistance Management Plan: Description of the some of the best methods for communicating and implementing organisational change.

Organizational Change & Communication: What types of resistance will you encounter when implementing a change initiative? This document will help you prepare and plan for any resistance you may face.

Supporting Guidance
7 Enablers for ITSM Expanded – Organisational Change

Process Implementation Equals Organisational Change

Mastering the Human Response to Change: From Denial To New Beginnings

The Yellow Brick Road & The Effective Organisational Change Manager

Setting Up Problem Management

Give me a solution NOT just a problem! Sound familiar? Problem management continues to be an under-utilised process for organisations seeking to mitigate business impact and create higher value through the delivery of services. Recognising that establishing a problem management process requires some heavy lifting, this Smart Kit is a key accelerator for establishing and implementing a healthy, structured problem management process. THE solution to your problems with problem management! This Smart kit includes key project and process templates for initiating a problem management process. In addition to these templates, resources include guidance on assessing the current state, key integrations with other processes, and tool requirements to support the process. With this Smart Kit, own your problems, not the other way around!

Pricing: USD 795 | MYR 3,395 | SGD 995 

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Project Template

PM Implementation Plan: Guidance for process design and adoption.

PM Project Charter: Summarises the business,management and financial aspects of a project including but not limited to scope,objectives,benefits and risks.

PM Process Development Kick Off: Presentation providing a high-level overview of the process, along with the process development project structure.

PM Project Roles: Defines the roles associated with the process design and implementation.

PM Project Work Breakdown Structure: Example process implementation activities and work breakdown structure.

Process Template

1. PM Overview: This document provides a general overview of the organisation’s process in terms of its goals, objectives, scope, benefits, key terms, roles and responsibilities. It should be used first to establish the overall direction of the process. Once completed move on to the high-level design template.

2. PM High Level Design: Upon defining the process goals and objectives this document should be used to define a high-level view of the organisation’s process. Also defined here are process policies and key process integrations points with other Service Management Processes. Following the completion of this document it is recommended that you begin the design of the detailed process, leveraging the detailed process design template and the process diagrams.

3. PM Detailed Design: This document provides a detailed view of the function’s procedures including purpose, policy, inputs, outputs, work instructions, metrics and controls for the predefined process workflow. It should be used to model the defined and agreed activities of the process as applicable within your organisation.

4. PM Management Information: Describes the reporting structure of the process for the organisation and proposed reports built using a number of building blocks. These building blocks are organised along the lines of CSFs and KPIs. The structure of the main document is according to report audience. It will answer questions as to: Who will receive which reports when and why.

5. PM Process Flow Diagrams: Visio® (.vsd) diagrams of the process workflow found within the PM process templates. This document should be used to begin planning and refining the expected PM process workflow.

Supporting Guidance

Categorisation Model: Provides information to formally identify and group logical records and configuration items by type,in order to map the process to the technology infrastructure.

PinkVERIFY Problem Management Tool Requirements: Contains a questionnaire on the tool requirements as they pertain to the process.

Problem Management Benefits: Brief overview of Problem Management benefits to practicing organisations. (Audio)

Problem Management Process Health Check: A quick health check for the Problem Management process which looks at process concepts, controls, enablers and integration points to help identify specific action items.

Problem Process Interaction Model: Diagram of Transactions Exchanged Between Problem Management And Other Processes.

Process Assessment Checklist & Action Plan: Used to document current status of process elements compared to best practice expectations and identify process gaps and corresponding opportunities for improvement.

Process Measurement Template: Guidance for identifying measurements that can be implemented in order to measure the effectiveness of the Problem Management process and drive process improvements.

Establishing Service Catalogues & SLAs

Defining and managing services is vital to a service management implementation. This kit provides the tools, direction and approach to effectively manage services and service level agreements (SLA) using service portfolio management, service level management and service catalogue management best practices.

Pricing: USD 795 | MYR 3,395 | SGD 995

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Read Me First
Getting Started – Establishing Service Catalogs & SLAs

Project Template
SPM Implementation Plan
Guidance for process design and adoption.

SPM Process Development Kick Off: Presentation providing a high level overview of the process, along with the process development project structure.

SPM Project Charter: Summarizes the business,management and financial aspects of a project including but not limited to scope,objectives,benefits and risks.

SLM Implementation Plan: Guidance for process design and adoption.

SLM Process Development Kick Off: Presentation providing a high level overview of the process, along with the process development project structure.

SLM Project Charter: Summarizes the business,management and financial aspects of a project including but not limited to scope,objectives,benefits and risks.

SCM Implementation Plan: Guidance for process design and adoption.

SCM Process Development Kick Off: Presentation providing a high level overview of the process, along with the process development project structure.

SCM Project Charter: Summarizes the business,management and financial aspects of a project including but not limited to scope,objectives,benefits and risks.

Process Template

1. SPM Overview: This document provides a general overview of the organization’s process in terms of its goals, objectives, scope, benefits, key terms, roles and responsibilities. It should be used first to establish the overall dirction of the process. Once completed move on to the High Level design template.

2. SPM High Level Design: Upon defining the process goals and objectives this document should be used to define a high level view of the organization’s process. Also defined here are process policies, and key process integrations points with other Service Management Processes. Following the completion of this document it is recommended that you begin the design of the detailed process, leveraging the detailed process design template and the process diagrams.

3. SPM Detailed Design: This document provides a detailed view of the function’s procedures including purpose, policy, inputs, outputs, work instructions, metrics and controls for the predefined process workflow. It should be used to model the defined and agreed activities of the process as applicable within your organization.

4. SPM Management Information: Describes the reporting structure of the process for the organization and proposed reports built using a number of building blocks. These building blocks are organized along the lines of CSFs and KPIs. The structure of the main document is according to report audience. It will answer questions as to: Who will receive which reports when and why.

5. SPM Process Flow Diagrams: Visio® (.vsd) diagrams of the process workflow found within the SPM process templates. This document should be used to begin planning and refining the expected SPM process workflow.

6. SCM Data Design Template: Data Entity Relationship Diagram and Data Entity definitions.

Supporting Guidance

A Practical Approach To Implementing Service Level Management: A white paper which discusses key activities and quick wins that provide a practical approach to implementing Service Level Management.

PinkVerify Service Level Management Tool Requirements: Contains a questionnaire on the tool requirements as they pertain to the process.

Anatomy Of A Service: A Practical Guide To Defining IT Services.

Defining,Modeling and Costing IT Services: A white paper that examines integrating Service Catalog,Configuration and Financial Management Processes.

PinkVerify Service Catalog Management Tool Requirements: Contains a questionnaire on the tool requirements as they pertain to the process.

PinkVERIFY Service Portfolio Management Tool Requirements: Contains a questionnaire on the tool requirements as they pertain to the process.

Service Management Strategies That Work — Guidance For Executives: This book provides you with crucial thought leadership about fundamental and strategic approaches to IT Service Management. This is a not–to–be missed read if your organization is transitioning to a service–based orientation.

Practitioner Radio Episode 13 – Service Portfolio Management

Practitioner Radio Episode 41 – The Evolution & Children of Service Level Management

Practitioner Radio Episode 3 – Service Level Management and SLAs

IT Service Catalog Examples

How To Establish A Knowledge Management Process

Managing knowledge is about ensuring the right information is available for the right person at the right time. This enables informed decision making at all levels of IT from the service desk through to IT leadership. To capitalise on effective information sharing, establishing a knowledge management practice should be a key activity for IT organisations. The contents of this smart kit provides a starting point for establishing a knowledge management practice and includes both project and process design templates along with supporting guidance on knowledge center support skills and roles.

Pricing: USD 795 | MYR 3,395 | SGD 995 

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Project Template

KM Implementation Plan: Guidance for process design and adoption.

KM Process Development Kick Off: Presentation providing a high-level overview of the process, along with the process development project structure.

KM Project Charter: Summarises the business, management and financial aspects of a project including but not limited to scope,objectives,benefits and risks.

KM Project Roles: Describes the roles associated with the process design and implementation.

Process Template

1. KM Overview: Provides a general overview of the organisation’s process in terms of its purpose and objectives, scope, benefits, key terms and definitions and roles and responsibilities.

2. KM High-Level Design: Provides a high-level view of the organisation’s process, declares process policies  and includes touch points with other service management processes identifying process inputs and outputs that are necessary for successful process operations. Based on the ITIL-2011 edition.

3. KM Detailed Design: Provides a detailed view of the organisation’s process including the purpose, policy, inputs and outputs and the work instructions for the associated activities of the process. Based on the ITIL-2011 edition.

4. KM Management Information: Describes the reporting structure of the process for the organisation, the proposed reports organised along the lines of CSFs and KPIs, and who will receive which reports, when and why.

5. KM Process Flow Charts: Contains the Visio® (.vsd) flow charts used in the process templates. Based on the ITIL-2011 edition.

Supporting Guidance

A DIKW Primer: An in-depth exploration of the DIKW Model and its application in knowledge management.

Knowledge Centered Support Roles & Skills: Supplemental guidance for the roles involved with knowledge centered support (KCS) and the skills that are required on an on-going basis.

People Continually Come & Go In IT: Provides considerations for retaining key ITSM knowledge through developing a knowledge retention strategy.

How To Get Started With Business Relationship Management

Business Relationship Management (BRM) is a critical success factor in today’s IT Service Management world. This smart kit provides key resources to establish a BRM project, leveraging key project management templates and enabling rapid process design using Pink Elephant’s BRM process templates.

Pricing: USD 795 | MYR 3,395 | SGD 995

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Project Template
BRM Implementation Plan: Guidance for process design and adoption.

BRM Process Development Kick Off: Presentation providing a high level overview of the process, along with the process development project structure.

BRM Project Charter: Summarises the business, management and financial aspects of a project including but not limited to scope, objectives, benefits and risks.

BRM Project Roles: Defines the roles associated with the process design and implementation.

BRM Project Work Breakdown Structure: Example process implementation activities and work breakdown structure.

1. BRM Overview: This document provides a general overview of the organisation’s process in terms of its goals, objectives, scope, benefits, key terms, roles and responsibilities. It should be used first to establish the overall direction of the process. Once completed, move on to the high-level design template.

2. BRM High-Level Design: Upon defining the process goals and objectives this document should be used to define a high-level view of the organisation’s process. Also defined here are process policies and key process integration points with other service management processes. Following the completion of this document, it is recommended that you begin the design of the detailed process, leveraging the detailed process design template and the process diagrams.

3. BRM Detailed Design: There is not a generic detailed design template for this process. An effective detailed design for this process is highly dependent on each organisation’s approach to the process.

4. BRM Process Flow Diagrams: Visio® (.vsd) diagrams of the process workflow found within the BRM process templates. This document should be used to begin planning and refining the expected BRM process workflow.

Setting Up IT Asset Management

If financial tracking and compliance with licensing for hardware and software assets is keeping you up at night, no need to continue losing sleep! This kit provides the key building blocks needed to accelerate your design or improve your IT asset management (ITAM) process.

Pricing: USD 795 | MYR 3,395 | SGD 995 

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Read Me First

Getting Started – KickStart Your ITAM Process

Project Template

ITAM Implementation Plan: Guidance for process design and adoption.

ITAM Process Development Kick Off: Presentation providing a high-level overview of the process along with the process development project structure.

ITAM Project Charter: Summary of the business, management and financial aspects of a project including but not limited to scope, objectives, benefits and risks.

Process Template
1. ITAM Overview: This document provides a general overview of the organisation’s process in terms of its goals, objectives, scope, benefits, key terms, roles and responsibilities. It should be used first to establish the overall direction of the process. Once completed move on to the high-level design template.

2. ITAM High-Level Design: Upon defining the process goals and objective,s this document should be used to define a high-level view of the organisation’s process. Also defined here are process policies, and key process integration points with other service management processes. Following the completion of this document, it is recommended that you begin the design of the detailed process, leveraging the detailed process design template and the process diagrams.

3. ITAM Detailed Design: This document provides a detailed view of the function’s procedures including purpose, policy, inputs, outputs, work instructions, metrics and controls for the predefined process workflow. It should be used to model the defined and agreed-upon activities of the process as applicable within your organisation.

4. ITAM Management Information: Structure of the process reports for performance against CSFs and KPIs. Addresses audience,format,level of detail,reporting interval,drill-down,extent of analytical text,value to governance processes,etc.

5. ITAM Process Flow Diagrams: Visio® (.vsd) diagrams of the process workflow found within the ITAM process templates. This document should be used to begin planning and refining the expected ITAM process workflow.

Supporting Guidance

Asset Lifecycle Management Plan: Guidance on developing a profile for documenting assets, aligning them to business functions, controlling asset risk and regular reviews of asset information.

Asset Lifecycle Management Plan: Guidance on developing a profile for documenting assets, aligning them to business functions, controlling asset risk and regular reviews of asset information.

Process Assessment Checklist & Action Plan: Used to document the current status of process elements compared to best practice expectations to identify process gaps and corresponding opportunities for improvement.

Practitioner Radio Episode #56 – IT Asset Management

PinkVerify Asset Management Tool Requirements