The ‘How’ Of ITIL®
by Beverly Parker, Management Consultant, Pink Elephant
Your organization has begun its ITIL journey. You have invested in education so people understand what this thing called ITIL is all about, and perhaps some have gone beyond the Foundation level to dig deeper into this framework of processes. There seems to be some really good stuff here, but the question everyone has is: “Just how do we go about implementing this in your organization?