The Case For Integrated Service Management
by Troy DuMoulin, VP Research & Development, Pink Elephant
While continual change is a constant in the universe, there are some periods in history where radical change is the only solution – or we face an extinction event. The IT industry is now looking at one of these major transformational periods square in the eye. It could even be said that this moment in history is the third major industrial revolution – “The Age Of Digital Transformation”.