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Blog List2018-07-10T11:39:44+00:00

ITIL 4 Certification Path announced by AXELOS

New – ITIL 4 Certification Path Announced Here It Is – The New ITIL 4 Certification Path! Just announced from AXELOS – the above diagram depicts the new certification scheme. The ITIL 4 Foundation Certification Course will be available in early 2019 and will include the Core Guidance – Fundamentals Book. Additional ITIL 4 publications will be available late 2019. [...]

By |October 4th, 2018|Categories: ITIL®|Tags: , , , , |

Webinar: Integrated Service Management

Driving Maximum Business Value with Integrated Service Management The ultimate goal is to enhance the delivery of business value by improving the end-to-end value chain and businesses are finding that ITIL, Agile, Lean and DevOps have all become essential tools to drive business value and high-quality customer service. The next step in the evolution of IT service management is one [...]

By |September 26th, 2018|Categories: ITIL®|Tags: , , , |

Pink’s experts at SearchCIO

SearchCIO’s Ask The Experts section is a treasure trove of wisdom and advice by IT experts on a wide variety of topics, and recently Pink’s own experts have added their own gems! Here is what Gary Case and Charlie Miles, both principal consultants with Pink Elephant, have recently contributed to SearchCIO’s repository. Top 10: What IT Service Delivery Challenges Plague CIOs? Discover [...]

By |September 26th, 2018|Categories: SearchCIO|

The Current Status Of DevOps

The Current Status Of DevOps IT industry experts and forecasters are all talking about it – the time for DevOps is now. Where is your organization with regards to applying DevOps? Are you on par with your peers? An infographic published by Forrester Research shows that 90% of the DevOps professionals surveyed say their organizations have either implemented DevOps (13%), implemented and [...]

By |August 16th, 2018|Categories: DevOps|Tags: , |

The 15 Essential Practices of DevOps

New White Paper - The 15 Essential Practices of DevOps The 15 Essential Practices Of DevOps DevOps is a coined noun used to describe an evolution of existing IT best practices from ITIL® , Lean and Agile into a development and operations approach that supports automation and continuous delivery. DevOps also encourages a culture of collaboration and learning to help [...]

By |August 9th, 2018|Categories: DevOps|Tags: , , , , |

The Pink Elephant 20/20 Change Model

The Pink Elephant 20/20 Change Model Introduction Over the years, many experts specializing in organizational development have published change models describing how to implement changes, lead or manage a change project or transform teams and organizations. Some such models include the ITIL® continual improvement model, Lewin’s Three-Stage Model, Deming’s Plan-Do- Check-Act Model, Professor Kotter’s Eight-Step Change Model and the European [...]

By |August 2nd, 2018|Categories: Change Management|Tags: , |

IT Service Level Management Framework

IT Service Level Management Framework Introduction Information Technology (IT), once seen as only for “software development,” has now found its way into all types of organizations. Businesses that fail to embrace IT and IT leaders who fail to be strategic partners to their business leaders will also fail to lead the business towards their competitive advantage. This is especially true [...]

By |July 31st, 2018|Categories: ITIL®|Tags: , , , , |

Benefits of Agile Project Management

Benefits of Agile Project Management It’s no secret that the Agile Model is fast becoming the preferred way to manage projects. Organizations, teams and even project management software are increasingly responding to a demand for more adaptive and evolutionary processes. And for good reason. In a fast-changing business world that needs to respond to rapid market and technology shifts, Agile [...]

By |July 30th, 2018|Categories: Agile|Tags: |

Integrated Service Management: The Magic Elixir Of ITSM

Integrated Service Management: The Magic Elixir Of ITSM by Charlie Miles, Principal Consultant, Pink Elephant Introduction The IT Service Management (ITSM) discipline is a set of specialized organizational capabilities that provide value to customers in the form of services, with ITIL® being the best practice to solve all IT service delivery issues. As the competitive market began to transform at [...]

By |July 25th, 2018|Categories: ITIL®|Tags: , , |

Managing Risk on ITSM Projects

ITSM Projects are tough – Plan to succeed! IT projects do not have a great track record of success relative to their promised goals and objectives. Various studies on IT project success published by the Standish Group, KPMG or Robbins-Gioia all conclude that the likelihood of IT projects delivering on their promised value proposition is no higher than 54%. This [...]

By |July 4th, 2018|Categories: ITIL®|Tags: , , , |