What Is Business Relationship Management?
Business Relationship Management (BRM) embodies a set of competencies (knowledge, skills, and behaviours) to foster an effective business value-producing relationship between a service provider and its business partners. These competencies can be leveraged through organisational roles (e.g. in an IT organisation, the CIO typically takes on the role of BRM for the enterprise), a discipline (e.g. all business partner-facing service provider roles should be skilled in business relationship management), and an organisational capability (e.g. a service provider organisation should be effective in shaping and channelling demand to the highest business value opportunities).
The BRM role is a crucial link between a service provider and the business acting as a connector, orchestrator, and navigator between the service provider and one or more business units. The BRM discipline rests on solid research-based foundations verified and enhanced during more than a decade of successful implementations within leading organisations across the world. Proven to be equally effective for shared services including human resources, finance, legal, external service providers and others, BRM practices have enjoyed wide-spread adaption in IT. BRM implementation rates in IT services has quickened significantly, since 2011, when the BRM role and corresponding processes were formalised as an Information Technology Infrastructure Library (ITIL®) best practice and an ISO/IEC 20000 IT Service Management international standard requirement.
The Business Relationship Management Institute (BRMI) is a leading non-profit corporation that serves the Business Relationship Management professional community by providing membership, certification and professional development to help maximise business relationship management capability in organisations. BRMI is the go-to source of up-to-date BRM knowledge and leading practices and the forum within which to exchange ideas with other practitioners in the field.
What Is The BRMP® Certification?
Business Relationship Management Professional (BRMP) training is a world-class professional development program designed to provide a solid foundation-level knowledge of business relationship management. The BRMP exam is designed to test an individual’s learning through rigorous examination that provides a leading verifiable benchmark of BRM professional acumen and achievement. To learn more about BRMP® training and certification, please click here.
What BRMP® Training courses can I take?
Pink Elephant offers the following BRMP Couses. Click on this link for an overview of available course dates and pricing:
Please contact Pink Elephant if you have any additional questions about this course.