Lean IT for IT Service Efficiency
The core idea of Lean IT is to maximise customer value while minimising waste. Simply, Lean IT means creating more value for customers with fewer resources. A Lean IT organisation understands customer value and focusses its key processes to continuously increase it. The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste.
To accomplish this, Lean thinking changes the focus of management from optimising separate technologies, assets, and vertical departments to optimising the flow of products and services through entire value streams that flow horizontally across technologies, assets, and departments to customers.
Many IT departments recognise their role when it comes to supporting innovation and sustainable growth in their business. At the same time, IT departments are increasingly asked to do more with less. Service and customer satisfaction needs to improve while budgets are being squeezed. This is why so many IT departments are looking for methods to support their need to reduce complexity and waste within their processes and to accelerate the time-to-market. In its essence, Lean is about the maximisation of customer value and the minimisation of waste. In addition, Lean focusses on the continuous improvement of the processes that support both of these goals. Simply put, Lean is about creating more value with fewer resources.
Founding Partner of LITA
Lean IT Implementation Roadmap
Our Lean IT approach brings together our extensive knowledge of IT (process) organisations and our expertise in the field of change management. This ensures the development of attitudes and behaviour befitting a future-oriented agile organisation. Pink Elephant’s Lean IT methodology and consulting practice builds upon the principles of Lean Manufacturing combined with Six Sigma elements to the IT environment. Pink Elephant translates knowledge into results with its clients by focussing on customer value, creating transparency, focussing on results, coaching in Lean leadership and the ability of the staff to learn continuously. Implementing Lean will increase IT productivity by an average of 25% within 12 months. In addition, the IT department will work more efficiently, transparently and will become more relevant to the business.
Value Stream Mapping Project
One of the key elements of Lean theory is that every activity that does not contribute value to the customer or organisation should be eliminated. In Japanese, this is classified as Muda, which literally means waste. Value stream mapping is a Lean technique that is frequently used to visualise value streams in organisations in order to identify and eliminate waste. With a Pink Elephant value stream mapping project, our consultants will critically review the IT processes of your organisation using our proprietary PinkLEAN process assessment approach. Using this approach, it is typically possible to eliminate 30-40% of non-value-adding steps and save costs without sacrificing customer value.
Continuous Improvement Through Lean IT
Implementing Lean IT is not a one-time project. Consistently maintaining the efficiency and effectiveness through Lean IT can be challenging. Pink Elephant can help our clients to implement continuous improvement practices by establishing a Kaizen mindset supported by the DMAIC problem-solving method. We can will also help develop proper measurements that are aligned to the Lean approach for better reporting and further improvements. This will include defining CSFs and KPIs that will be more effective in ensuring efficiency is maintained.