Breakfast with Pink – The ITIL 4 Update – Kuala Lumpur
December 7 @ 08:00 - 11:00
ITIL is changing from version 3 (ITIL V3) to version 4 (ITIL 4), and Pink Elephant is proud to be one of the contributors of the next version. ITIL 4 will be officially launched in February 2019, but there is already a lot that can be shared.
For this reason, Pink Elephant hosts new Breakfast with Pink sessions in Kuala Lumpur and Singapore to discuss the ITIL Update. Topics will include the setup and structure of the ITIL 4 core guidance books, the new certification scheme and the implications to existing ITIL practitioners.
What’s the difference between ITIL v3 and ITIL 4?
In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant!
ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.
Speaker – Jan-Willem Middelburg, VP Asia
Jan-Willem Middelburg is the Vice President for the Asia Pacific division of Pink Elephant, and based in Kuala Lumpur. He has been responsible for Pink Elephant’s regional strategy and operations in Asia since January 2016. Prior this appointment, he was responsible for restarting the office of Pink Elephant in the Netherlands.
In 2016, Jan-Willem published the Service Automation Framework for the design and delivery of automated services, which is internationally considered the leading publication on service automation. As author of the book, he is a frequent keynote speaker and moderator at universities and technology conferences around the world. Jan-Willem holds a degree in industrial engineering and a master’s in supply chain management from the Rotterdam School of Management.
Start and End- Times
The Breakfast with Pink will have the following agenda:
08:30 – 09:00 – Walk In
09:00 – 10:30 – What You Need to Know about the ITIL 4 Update
10:30 – 11:00 – Q&A Session