How to Define and Implement a Service Catalog – Webinar
January 17 @ 15:00 - 16:00
About This Session:
This 1-hour interactive webinar will provide you with an introduction to a practical, structured and proven approach to designing, establishing and maintaining a Service Catalog.
The webinar goes beyond the ITIL® theoretical guidance for Service Catalog Management and focuses on explaining how to plan for, design, build, implement and maintain a Service Catalog that will meet your business needs. You will also learn how to:
- Map IT services to business processes and functions
- Describe the services that IT provides in terms of business value and business outcomes
- Publish services in an actionable Service Catalog
Attendees will gain the skills and knowledge they need to effectively and efficiently plan for and produce a Service Catalog listing all of the services that IT offers and that the business needs.
VP, Pink Elephant Asia