ITIL®Foundation

/ITIL®Foundation
ITIL®Foundation 2018-07-19T15:41:40+00:00

3-Day ITIL® Foundation Course

  • Certificate: ITIL® Foundation (official exam)
  • Duration: 3 days
  • Format: Classroom, Virtual or Self-Paced Online

Course Description

The ITIL® Foundation course is the entry-level certification course for IT Service Management Best Practices training in ITIL®. This course covers the latest version of core ITIL® best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL®. ITIL® is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

The ITIL®Foundation course will teach you fundamental terminology and concepts. You will learn about the ITIL®Lifecycle and ITIL® Processes. We will teach you how IT services are built up and what you need to do to maintain good service levels. Additionally, you will become familiar with common ITIL®terminology, such as Service Level Agreements (SLAs), Configuration Management Databases (CMBDs) and organizational functions such as the Service Desk.

This course is delivered using an exciting case study designed to further enhance and cement the candidates’ understanding of ITIL® Students who have attended this course are suitably prepared to successfully take the associated ITIL® Foundation certification test which is a requirement for attending any of the further learning courses (ITIL®intermediate level training) available in this track.

Course Objectives

At the end of the ITIL®Foundation course, you will be able to:

  • Identify the principles and concepts of IT Service Management based on ITIL®
  • Identify the best practices of implementing ITIL®in an organisation
  • Define the terminology used in ITIL®
  • Identify the concepts and definitions used in the Service Lifecycle
  • Define Service Strategy concepts
  • Define Service Design concepts
  • Define Service Operations concepts
  • Define Service Transition concepts
  • Define Continual Service Improvement concepts
  • Define the roles, processes, and components within key areas of IT Service Management based on ITIL®
  • Prepare the student to take the ITIL®Foundation Certification exam

Target Audience

IT Professionals, IT Support Staff, Application, Project and Business Managers and any member of an IT team involved in the delivery of IT Services.

FAQs

The exam is closed book with 40 multiple-choice questions. The pass score is 65% (26 out of 40 questions). The exam lasts 60 minutes. The exam can be taken in two formats: Paper based or online.

There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.

Upon successfully achieving the ITIL® Foundation certificate, the student will be recognized with 2 credits in the ITIL® qualification scheme. Project Management Institute – Professional Development Units (PDUs) = 21.

The course is available in public and in-house classroom, virtual classroom and self-paced online format.

Learning Material

ITIL®Foundation Handbook

Now updated in line with the 2011 syllabus, the ‘ITIL® Foundation Handbook: Pocketbook from the Official Publisher of ITIL® is a quick-reference revision guide designed to help students prepare for their foundation exam.

Fees and Registration

Self-Paced Online

Anytime, Anywhere

USD 429.00

MYR 1,695.00

SGD 595.00

HKD 3,395.00

Register

Kuala Lumpur – Public

6-8 August 2018

MYR 4,495.00

Register

Singapore – Public

3-5 September 2018

SGD 1,695.00

Register

Kuala Lumpur – Public

19-21 September 2018

MYR 4,495.00

Register

Kuala Lumpur – Public

1-3 October 2018

MYR 4,495.00

Register

Singapore – Public

12-14 November 2018

SGD 1,695.00

Register

Kuala Lumpur – Public

12-14 November 2018

MYR 4,495.00

Register

Kuala Lumpur – Public

10-12 December 2018

MYR 4,495.00

Register