ITIL®Practitioner Course

/ITIL®Practitioner Course
ITIL®Practitioner Course2019-01-08T14:27:42+00:00

3-Day ITIL® Practitioner Course

  • Certificate: ITIL® Practitioner (official exam)
  • Duration: 3 days
  • Format: Classroom or Virtual
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Course Description

The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL® framework to support your business’ objectives. Where ITIL® Foundation focuses on the ‘what’ and the ‘why’, ITIL® Practitioner shows ‘how’ to start adopting and adapting the ITIL® framework within day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to IT Service Management (ITSM) initiatives. ITIL® Practitioner is complementary to and fits in with the current ITIL® qualification scheme – it does not replace any of the existing ITIL® certifications.

The ITIL® Practitioner course is structured around the 9 Guiding Principles of IT Service Management. Each of these principles discusses in detail how an organisation can effectively implement ITIL®. Each practice provides easy to understand steps and provides a number of practical templates your organisation can start immediately. In the accompanying workbook that delegates will receive, each of the templates is further illustrated. The templates make this a very practical course.

The qualification aims to demonstrate that ITSM professionals are equipped with the skills to apply ITIL® concepts in their organisation, ensuring maximum business value by delivering fit-for-purpose and fit-for-use services. At the same time, it’s designed to give confidence to managers that the members of their team are ready to initiate and successfully carry out required improvement initiatives.

Course Objectives

At the end of this course, you will be able to:

  • Focusing On Value – as determined by the customer
  • Designing For Experience – ensuring the customer and user experiences with IT services are positive
  • Starting From Where You Are – leveraging what you already have and resisting the temptation to “start from scratch”
  • Working Holistically – integrating hardware and software, data, processes, architectures, metrics, tools, people and partners
  • Progressing Iteratively – defining short-term wins and delivering the large, valuable outcomes through small, easier-to-manage activities
  • Observing Directly – basing decisions on accurate and relevant data by going to the source
  • Being Transparent – to avoid resistance to change and foster trust
  • Collaboration – getting the right people involved in the right ways
  • Keeping It Simple – by eliminating activities that do not add value

Target Audience

This is a management level course and we strongly recommend that you hold a managerial level position. This course is for those in an IT management role seeking to take the knowledge gained from ITIL® courses, and adopt, adapt and apply it successfully. To gain the most from this course you are in one of the following roles:

  • Director, AVP, VP
  • Project Manager/Director
  • Operations or IT Infrastructure Manager
  • Quality Assurance
  • Business Relationship Manager
  • Process Owner
  • Change Agent
  • IT Department, Division or Group Manager


The exam is open book and the “ITIL® Practitioner Guidance” publication is allowed for reference during the exam. The pass score is 70% (28 out of 40 questions). The exam lasts 1 hour and 45-minutes. The exam can be taken in two formats: Paper based or online.

ITIL® Foundation Certificate in IT Service Management is a mandatory prerequisite

On successful completion of the exam you will attain 3 ITIL® credits towards the 22 credits needed for ITIL® Expert certification.

The course is available in (public and in-house) classroom and virtual format.

Learning Material

ITIL® Practitioner Guidance

ITIL® Practitioner Guidance is the essential reference text which accompanies AXELOS’ ITIL® Practitioner qualification. Fully integrated with the ITIL® Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL® theory into practice through case studies, worksheets, templates and scenarios.

The book assumes knowledge of ITIL® and ITSM up to ITIL® Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean and Agile.

Fees and Registration

Singapore – Public

11-13 March 2019

SGD 2,195.00


Kuala Lumpur – Public

5-7 August 2019

MYR 5,995.00


Singapore – Public

18-20 November 2019

SGD 2,195.00