ITIL® Service Transition Course

/ITIL® Service Transition Course
ITIL® Service Transition Course2018-11-21T11:50:06+00:00

ITIL® Service Transition Course

  • Certificate: ITIL® Service Transition (official exam)
  • Duration: 4 days
  • Format: Classroom, Virtual or Self-Paced

Course Description

This class will provide you with critical knowledge and practical guidance on ensuring that the introduction, deployment, transfers and decommissioning of new or changed services is consistently well managed. Successful Service Transition depends on an effective understanding and application of Change Management, quality assurance and risk management, as well as effective program and project management. This makes it possible, at every stage through Service Transition to plan, monitor and confirm progress against current business requirements, not just for one service but also across all services in transition. Service Transition does not end abruptly when a new or changed service goes live; rather, it works with Service Operation to deliver early life support.

This course prepares you for the exam leading to the ITIL® Intermediate Certificate: Service Transition. In addition, this certification contributes 3 credits towards the “ITIL® Expert” certification. See the ITIL® certification scheme for more details.

Course Objectives

At the end of this course, you will be able to:

  • Review of Service Transition processes and their associated roles, responsibilities, challenges, risks and critical success factors, including:
    • Transition Planning and Support
    • Knowledge Management
    • Service Asset and Configuration Management
    • Change Management
    • Release and Deployment Management
    • Service Validation and Testing
    • Change Evaluation
  • Interaction of Service Transition processes with other Service Lifecycle processes
  • Managing communication and commitment
  • Managing organisational and stakeholder change
  • Technology and implementation considerations for Service Transition

Target Audience

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in the design of IT services.

FAQs

This course prepares participants for the examination leading to the ITIL® Intermediate Certificate: Service Transition. A 90-minute exam is scheduled on the last day of the course. It consists of eight multiple choice, scenario-based, gradient scored questions. A passing mark of 70% is required to receive your certificate.

ITIL® Foundation Certificate in IT Service Management is a mandatory prerequisite.

You will attain 3 ITIL® credits and will attain 25 professional development units (PDUs) for Project Managers.

The course is available in public and in-house classroom, virtual classroom and self-paced online format.

Learning Material

ITIL® Service Transition Workbook

Participants will learn the principles and core elements along with the activities and technology and implementation considerations within the Service Transition stage of the Service Lifecycle. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL® Intermediate Service Transition certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Pink Elephant’s integrated case study deepens the participant’s appreciation of how ITIL® best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience.

Fees and Registration

Self-Paced Online

Anytime, Anywhere

USD 679.00

MYR 2,695.00

SGD 895.00

HKD 5,395.00

Register

Kuala Lumpur – Public

11-14 February 2019

MYR 6,995.00

Register

Singapore – Public

15-18 April 2019

SGD 2,695.00

Register

Singapore – Public

29 October-1 November 2019

SGD 2,695.00

Register

Kuala Lumpur – Public

18-21 November 2019

MYR 6,995.00

Register