Call Us: Malaysia +603 8605 3610 | Singapore +65 3158 4294|information.asia@pinkelephant.com

Programme

//Programme
Programme2018-12-13T10:23:46+00:00

ITSM’s Next Wave

PinkASIA18’s theme, “ITSM’s Next Wave,” will teach attendees how to take advantage of IT best practices to drive business value. Pink Elephant’s undisputed reputation for leading the way with over 40 years of training excellence continues with the unmatched depth and breadth of content at PinkASIA18.

Join Pink Elephant’s programme of engaging keynote speakers and practical breakouts to gain the industry’s latest insights on how to improve your IT organisation.

Tracks

  • Case Studies
    Speakers provide real-world experiences of trial and error, past failures, goals and successes in which you can relate to and bring knowledge back to your organisation.

  • Essential Knowledge
    Get the essential information you need to implement IT best practices in your organisation.
  • Vision, Strategy & Leadership
    Gain insight on leadership and the organisational culture and strategy.
  • Innovation Insights
    Innovation is redefining the way enterprises do business. New technologies and support models are reshaping the ITSM landscape.

Programme

Monday, 13 August, 2018

8:15am – 9:00am

Registration & Welcome Refreshment

9:00am – 9:10am

Welcome Remarks

9:10am – 10:10am

OPENING KEYNOTE
Vision, Strategy & Leadership: Gaining Competitive Advantage – Why You Need To Care About The ITIL®  
Update
Margo Leach, Chief Products Officer, AXELOS

Read Session Description >>

10:10am – 10:30am

Refreshment Break

10:30am – 11:25am

BREAKOUT
Essential Knowledge: DevOps Explained (Really)!
Karen Chua, Management Consultant, Pink Elephant
DevOps | ITSM

Read Session Description >>

BREAKOUT
Case Study: Making BP Ready For The Next Generation
Kurt Bergmans, Head Of Global IT Service Operations, BP
Digital Transformation | Data Intelligence

Read Session Description >>

11:25am – 11:35am

Comfort Break

11:35am – 12:30pm

BREAKOUT
Vision, Strategy & Leadership: DevOps = Quicker, Better, Cheaper – But Not Without People & Culture
Harold Petersen, itSMF Australia
DevOps | ITSM | Culture

Read Session Description >>

BREAKOUT
Case Study: Human Centred ITIL Service Design
Katrina MacDermid, Support Process Uplift, Jetstar Airways
ITIL | Value

Read Session Description >>

12:30pm – 1:30pm

Lunch

1:30pm – 2:35pm

BREAKOUT
Essential Knowledge: Integrated Service Management – The New Reality!
Raja Segaran, Management Consultant, Pink Elephant
Agile | DevOps | ITIL | Lean | Organizational Change Management Culture

Read Session Description >>

BREAKOUT
Vision, Strategy & Leadership: Unlocking Your Data Asset – 
A Practical Perspective On Unlocking Commercial Value In Your Data
Simon Samuel, Data Scientist Consultant, The Center Of Applied Data Science
Data Intelligence | Organizational Change | Value

Read Session Description >>

2:25pm – 2:35pm

Comfort Break

2:35pm – 3:30pm

BREAKOUT
Case Study: Service Automation in Practice
Dinesh Sekar, Management Consultant, Pink Elephant
Automation | Implementation 

Read Session Description >>

BREAKOUT
Innovation Insights!: Prepare Now For An AI Assisted ITSM Strategy
Sean Low, IT Management Consultant, Pink Elephant
Artificial Intelligence | ITSM

Read Session Description >>

3:30pm – 3:50pm

Refreshment Break

3:50pm – 4:50pm

KEYNOTE
Vision, Strategy & Leadership: 25 Years Of IT Best Practices – The Past, The Present &  The Future

Lawrie Kirk, Consulting Services Executive, APMG International

Read Session Description >>

4:50pm – 5:00pm

Closing Remark First Day

Tuesday, 14 August, 2018

8:30am – 9:00am

Welcome Refreshment

9:00am – 10:00am

KEYNOTE
Vision, Strategy & Leadership: Future Proofing The Economy!
Dato’ Ng Wan Peng, Chief Operating Officer, Malaysia Digital Economy Corporation (MDEC )

Read Session Description >>

10:00am – 10:10am

IT Best Practice Awards

10:10am – 10:30am

Refreshment Break

10:30am – 11:25am

BREAKOUT
Innovation Insights: Establishing a Digital Transformation Roadmap
Leon Jackson, CTO, Strateq Group
Digital Transformation | Innovation 

Read Session Description >>

BREAKOUT
Essential Knowledge: The World Of ITIL, DevOps, Agile & Lean
Karen Chua, Management Consultant, Pink Elephant
ITIL | DevOps | Agile | Lean

Read Session Description >>

11:25am – 11:35am

Comfort Break

11:30am – 12:30pm

BREAKOUT
Essential Knowledge: How Everything Needs To Be Designed & Re-Designed With Lean Thinking
Raja Segaran, Management Consultant, Pink Elephant
ITSM | Lean | Value

Read Session Description >>

BREAKOUT
Innovation Insights: Service Automation Anti-Patterns
Hari Krishnan G, CIO, TaUB Solutions
Service Automation | Blueprint | Value

Read Session Description >>

12:30pm – 1:30pm

Lunch

1:30pm – 2:25pm

BREAKOUT
Essential Knowledge: The SIAM Journey & Destination
Harold Petersen, itSMF Australia
SIAM | Value | Transformation

Read Session Description >>

BREAKOUT
Essential Knowledge: Agile & Scrum – How To Accelerate Speed & Business Value
Sean Low, Management Consultant, Pink Elephant
Agile | Scrum | Value | Project Management

Read Session Description >>

2:25pm – 2:35pm

Comfort Break

2:35pm – 3:30pm

BREAKOUT
Vision, Strategy & Leadership: Leadership 4.0
Muhamed Ali Hajah Mydin, CEO, Penang Skills Development Centre (PSDC)
Leadership | Transformation | Cloud | Big Data

Read Session Description >>

BREAKOUT
Innovation Insights: Blockchain – The Next Generation Of Big Data Analytics
Dinesh Sekar, Management Consultant, Pink Elephant
Blockchain | Big Data

Read Session Description >>

3:30pm – 3:50pm

Comfort Break

3:50pm – 4:50pm

CLOSING KEYNOTE
Vision, Strategy & Leadership: Service Intelligence – The Next Wave Of ITSM
Jan-Willem Middelburg, Vice President, Asia, Pink Elephant

Read Session Description >>

4:50pm – 5:00pm

Closing Remarks & Lucky Draw