SearchCIO’s Ask The Experts section is a treasure trove of wisdom and advice by IT experts on a wide variety of topics, and recently Pink’s own experts have added their own gems!
Here is what Gary Case and Charlie Miles, both principal consultants with Pink Elephant, have recently contributed to SearchCIO’s repository.
- Top 10: What IT Service Delivery Challenges Plague CIOs?
Discover what bedevils CIOs in ITIL® expert Gary Case’s article: Top 10: What IT Service Delivery Challenges Plague CIOs? Gary, who has consulted with numerous and diverse companies over his long career in IT service management (ITSM), points out 10 common and persistent challenges that he sees over and over again. He also emphasizes they are all challenges that directly impact an organization’s ability to address the business need for better, faster, and cheaper IT services. Read full article here >>
- What 3 Factors Go Into A Winning Service Management Strategy?
The illuminating answer to What 3 Factors Go Into A Winning Service Management Strategy? is revealed by ITSM guru Charlie Miles in this article. Over the years, Charlie has concluded there are three major ingredients that separate ITSM success from failure: IT leadership, organizational commitment and participation, and the realization that service management is not a project but a lifestyle choice. He likens IT service management to an ongoing effort, such as raising and nurturing a healthy family. Read full article here >>
- What Are The Benefits Of ITSM For Fast-Moving Businesses?
The secrets of expansive ITSM are disclosed in Gary’s article What Are The Benefits Of ITSM For Fast-Moving Businesses? Gary explains that to enable digitization, CIOs will have to invest resources to develop an effective ITSM program. He outlines six benefits of ITSM that will help make the case, including continuously improving services and processes and delivering value faster to the business. Read full article here >>
- Improve Business Processes: What Are The Leading IT Techniques?
In his article Improve Business Processes: What Are The Leading IT Techniques? Gary identifies the two leading methods – in his opinion – for improving business processes. He considers value stream mapping (VSM) to be the number one best practice and explains useful tools and metrics that assist in creating a value stream map. Gary also describes the six key steps of the continual service improvement (CSI) model that helps to set, track, and monitor achievable improvement goals. Read full article here >>