ISO/IEC 20000 is an incredible prestigious standard with only a handful of companies in South Africa certified for it.
IT business solutions organisation StorTech has joined an exclusive group of companies in becoming an ISO/ IEC 20000 certified business by complying with the international standard for IT Service Management this past month.
StorTech is a provider of IT business solutions that enable its clients to gain business agility and a competitive advantage in the market. The current strategic focus of the business is to provide solutions across network collaboration, data centres, managed services and the cloud.
StorTech, as a solutions and systems integration specialist, delivers the full spectrum of technology solutions to continually improve on customer experience.
As part of the StorTech strategic five-year plan the company highlighted the need to implement the practices advocated by the ISO/IEC through the ISO/IEC 20000 certification, the first international standard for IT Service Management.
Originally developed to reflect best practice guidance as developed within the IT Infrastructure Library (ITIL) framework, ISO/IEC 20000 supports various IT Service Management frameworks and approaches.