What Is Service Automation?
Service automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We have become accustomed to arranging our lives online and expect services that can match those expectations – we are the self-service generation.
This course will give you deep insight into the concept of service automation, the concept by which you can automate your service offerings. If you adequately apply service automation in your organisation, you will see both employee and customer satisfaction rise and will significantly increase the number of people who will ‘like’ your company.
The Service Automation Framework® has been created to find a methodical way to discuss service automation. It provides a step-by-step approach, including a number of design elements and processes, which every organisation can use to systematically enhance its services. As with any model, it is a simplified version of reality, but structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way you see fit that helps you and your organisation.
This course is intended for anyone who has ever hoped that the level of service in their organisation can be increased and is looking for guidance to achieve this goal. Whether you are an entrepreneur, executive, consultant or work in the field of academia, the Service Automation Framework® will help you to consistently exceed user expectations.
What Is Service Automation Certification?
The Service Automation Framework® Alliance has developed appropriate training programmes for each level of individual contribution to team efforts. The service automation certifications provide assurance that team members can immediately impact projects. As individuals progress through the training programmes, they help their teams achieve higher levels of performance and success.
Which Service Automation Courses Can I Take?
Pink Elephant offers the following Agile Project Management certification courses. Click on this link for an overview of available course dates and pricing:
Please contact Pink Elephant if you have any additional questions about this course.